Frequently Asked Questions
Account & Settings
How do I create an account?
You can create an account by clicking on the “Log-in App” button on our homepage and following the instructions to fill in your details.
How do I reset my password?
If you’ve forgotten your password, click on “Forgot Password?” at the login page and follow the steps to reset it.
What are the terms and conditions for using your service?
Our General Terms & Conditions, which outline the rules and guidelines for using our services, apply to all user accounts. You can view them here.
How do I cancel my subscription?
To cancel your subscription, please visit the “Subscription” section in your account settings and follow the prompts to cancel.
Are there any hidden fees?
No, there are no hidden fees. All applicable fees will be clearly communicated in the terms of service and during the transaction process.
Data Security & Protection
How is my personal information protected?
Our Privacy Policy applies to all our services and details how we protect and use your personal information. You can read the full policy here.
Where is my data stored?
Qogni utilizes the robust hosting services of Microsoft Azure. The location of your data hosting is determined by your selected location settings. Currently, we offer hosting in two primary regions: the USA and Europe. This ensures optimal performance and compliance with local data regulations.
Can my employer see any personal data?
No. If your employer has a connected business account, they cannot access any personal data or retrieve information that can be traced back to an individual employee. Only aggregated and fully anonymized data are accessible via a dashboard, ensuring your privacy is protected.
Why and how is my data shared through my Circles of Influence?
Your data may be used within your network to contribute to group averages, but only if your contact has established a Circle of Influence consisting of at least five people. Only the group averages are then made visible. Importantly, your personal data is never visible on an individual basis to anyone.